Kathie
09-18-2003, 07:30 AM
... McAfee's huge
temporary files
On Sept. 4, I ran a question from Butch, in
Greenville, MS, who was
using McAfee's anti-virus software. Each time it
ran, it created a huge
temporary file. He scans his system every morning
at 3 a.m. Because he
was doing it daily, the temporary files mounted
quickly, filling his
hard drive.
Butch contacted McAfee's customer support via
instant messaging. He
said he was told that the anti-virus software did
create the files, and
that he was responsible for removing them.
We contacted McAfee, which said it had never
heard of such a problem.
The temporary files were supposed to be deleted
automatically when the
virus scan was complete. McAfee said Butch's
problem had not appeared
during beta testing. But after Butch's report,
others said they had the
same problem.
McAfee confirmed on Wednesday that it had found
and resolved the
problem. A software patch has been developed and
is being sent to
McAfee customers through the company's push
technology. Using that,
McAfee ships the fix directly to customers'
computers. A notice pops
up on the customer's screen that a patch is ready
to be installed.
If you are using McAfee's software, watch for the
pop-up notice. Simply
follow the instructions to patch your software.
McAfee said that about
2 million customers were affected by the problem.
Kim Komando Show Daily Tip
temporary files
On Sept. 4, I ran a question from Butch, in
Greenville, MS, who was
using McAfee's anti-virus software. Each time it
ran, it created a huge
temporary file. He scans his system every morning
at 3 a.m. Because he
was doing it daily, the temporary files mounted
quickly, filling his
hard drive.
Butch contacted McAfee's customer support via
instant messaging. He
said he was told that the anti-virus software did
create the files, and
that he was responsible for removing them.
We contacted McAfee, which said it had never
heard of such a problem.
The temporary files were supposed to be deleted
automatically when the
virus scan was complete. McAfee said Butch's
problem had not appeared
during beta testing. But after Butch's report,
others said they had the
same problem.
McAfee confirmed on Wednesday that it had found
and resolved the
problem. A software patch has been developed and
is being sent to
McAfee customers through the company's push
technology. Using that,
McAfee ships the fix directly to customers'
computers. A notice pops
up on the customer's screen that a patch is ready
to be installed.
If you are using McAfee's software, watch for the
pop-up notice. Simply
follow the instructions to patch your software.
McAfee said that about
2 million customers were affected by the problem.
Kim Komando Show Daily Tip